Chattanooga State is pleased to be launching three new courses in the Hospitality and Tourism industry starting this fall:
Introduction to Hospitality and Tourism Industry: An overview of the basic dimensions of professionalism, customer service, sustainability, civic engagement, ethics, and the historical perspective that is integral to the hospitality and tourism industry. Students will also keep pace with current industry trends through lectures from executives of companies from food services, lodging, and tourism. (3 credit hours) Monday 5:30-8:30
Sanitation and Health in the Service Industry: This course introduces students to the food service component of the Hospitality and Tourism industry and explores food safety and other health related issues. Application of sanitation principles in restaurants, hospitals, schools, hotels, cruise ships, airlines, and international travel are covered. (3 credit hours) Wednesday 5:30-8:10
Front Office Operations: This course guides students through the guest cycle clarifying the key operational issues involved in achieving guest satisfaction, emphasizing both technical and service issues. Students obtain an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. Topics include: human resource management, business forecasting, revenue management, and budget planning. Students will have an opportunity to take the AHLEI certificate exam for this course. (3 credit hours) Thursday 5:30-8:10
Learn more about our new hospitality and tourism management courses here.